Key Deliverables: Design Systems & UI Consistency: Designed and implemented a scalable design system for 22 Ontario Health websites, ensuring consistent branding and a unified user experience across platforms. User Research & Interaction Design: Conducted user research and created user flows, wireframes, responsive web designs (RWD), and interactive prototypes to support the redesign and consolidation of multiple health service websites into OntarioHealth.ca. Form UX Optimization: Led UX/UI design for form workflow enhancements, resulting in streamlined submission processes, fewer user errors, and improved overall usability. Stakeholder Collaboration & UX Strategy: Facilitated cross-functional workshops with stakeholders to define user needs and align on user-centered design solutions. Healthcare Product Design: Designed intuitive interfaces for the BC Ministry of Health project, enhancing data accuracy, automating workflows, and improving user interaction with healthcare data systems.

Part of a cross-functional product development team responsible for shaping end-to-end user experiences across digital platforms in aviation, petrochemical, and public sector domains. Key Deliverables: End-to-End UX Leadership: Led UX design for high-impact digital initiatives, including the Ministry of Religious Affairs (Oman) website, IoT-enabled monitoring dashboards, United Airlines' Pet Wellness app, and platforms for TCGmcube and MCPI India. Human-Centered Design Strategy: Facilitated client-centric design workshops, defined information architecture, and developed user flows, personas, and journey maps to inform data-driven and goal-oriented design decisions. UX Documentation: Directed the creation of wireframes, mock-ups, and prototypes (low- and high-fidelity), ensuring alignment with development teams through detailed design specifications and iterative usability testing. Dashboard & Interaction Design: Designed user-centric dashboards for flight monitoring, pet wellness tracking, and industrial operations, enhancing user efficiency, regulatory compliance, and data transparency. Front-End UX Oversight: Oversaw UI development reviews, shaped API requirements, and ensured delivery of responsive, accessible interfaces using tools such as Sketch, Adobe Photoshop, Bootstrap, and WordPress.

• UX/UI Strategy & Architecture: Led the design and implementation of intuitive user interfaces for Bright Horizons’ Education Loan Portal, aligning user flows with business goals and accessibility standards. • Frontend Development: Developed modular UI components such as login, dashboard, and navigation panels using HTML5, CSS3, AngularJS 1.7, and Bootstrap, ensuring mobile responsiveness and cross-browser compatibility. • Design System Integration: Translated visual assets from Photoshop into functional UI elements, maintaining brand consistency and high usability standards across all screens. • Agile Collaboration: Worked closely with product managers, backend developers, and QA teams in an Agile/Scrum environment to deliver sprint-based UI enhancements and bug fixes. • User-Centered Design: Incorporated usability principles and feedback loops to refine the UX flow, resulting in improved user engagement and streamlined navigation across modules.

SENIOR WEB GENERALIST PROFESSIONAL | Lexmark International, Kolkata, India | Jul. 2009 – Apr. 2016 DEPUTY MANAGER – NEW MEDIA | ABP Pvt. Ltd., Kolkata, India | Aug. 2005 – Jun. 2009 BRANDING ASSISTANT & SYSTEM ADMINISTRATOR | eFORCE Global, Kolkata, India | Oct. 2000 – Jul. 2005